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Forum Discussion
What happens to existing files after the 30 days trial ends?
I know dropbox stops syncing after the 30 days trial ends, but what happens to the files I've uploaded during the trial? Can I still access them? And how long would they stay? (Sorry for my bad Engli...
- Hi Thrall, thanks for joining the Community!
When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.
You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.
You can delete files from your account to get underquota again, which will allow it to sync once more.
If you need any more details, feel free to message back!
i have the professional 3tb trial im planning to cancel maybe a day or 2 days before trial ends to not get billed. what will happen to my data? i get that i cant load stuff anymore but can i download them to my laptop? ive read i cant upload but can i download all of it
Jay
Dropbox Staff
Dropbox StaffHi loren24, the data will remain on your account, all that would happen is that new files or edits to files won't sync.
However, the files could still be downloaded to your machine even when the account is overquota.
- new question, before i cancel my trial can i switch plans instead? im on profesional 3tb trial
i want to get the monthly 11.99 2tb instead when i click buy now it says youre already on profesional plan- i want to get the individuals dropbox plus 11.99 monthly after my profesional trial how can i do that? i need to cancel to not get billed for the profesional but want to switch to plus 2tb 11.99 monthly
- Jay
As you currently can't downgrade to a lower paid plan, you'd need to downgrade to a Basic plan first, and once the account shows that it's the free plan, then you can upgrade to a Dropbox Plus plan.
