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Forum Discussion
Solved
why did my Plus account suddenly not auto renew?
I've had a plus account for almost 3 years now. last week I started getting notification emails that I'm out of storage space. I thought no way. I finally check today only to discover that the account wa nocked down inexplicably to a basic account? I never received any email or notification that this was going to happen? after 2 years of successful auto renew, apparently this third year dropbox decided just to not do it without notice? Maybe I missed an email notification or something?
- Hmm. I’m not sure that’ll be necessary? I’ve already resubscribed. So I have my account back.
- Walter
Dropbox Staff
Hey Michael_Steinhofer, sorry to hear about this.
Can you look through your email's inbox and spam/junk folder to see if you can find any email notification about your subscription's renewal sent from Dropbox?
Do you maybe remember cancelling your subscription at some point during your last billing cycle?
Also, how did you upgrade in the first place? Was it through our website directly or via the app store on a mobile device perhaps?
Let me know what you find and we'll take it from there, Michael.
- Thanks for the reply. I have looked through my emails and junk and haven’t found anything pertaining to renewals? Not even for last years auto-renewal. We did not intentionally cancel or anything. And I upgraded the account in a weird way, but through the site, not the App Store. I had originally created this account for one of my coworkers with a different email address. And when I determined she wasn’t using it, I changed the account to use my email. Now that I’m thinking of it, I wonder if the renewal emails ended up going to her email somehow? Just odd that it didn’t auto renew.
- Megan
Hey Michael_Steinhofer, sorry to jump in here!
If you changed the email after the renewal, that could be the reason why you never received any emails.
Can you have a look at the account's transaction history on your Payments page here: https://www.dropbox.com/payments and let me know if you see any helpful info? Does it show the plan as being cancelled, or any unsuccessful efforts to pay?
