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Forum Discussion

tatianak's avatar
tatianak
Explorer | Level 3
9 months ago

Why has my 100GB promotion from Acer not been activated?

How do I access the 100GB promotion associated with buying a new ACER computer/laptop? I followed the instructions by creating a new account but it created a new free account with only 2GB and an o...
FAQ
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi tatianak, thanks for messaging the Community!

 

Did you create the Dropbox account directly from the pre-installed version of Dropbox on your computer?

 

Have you tried completing the Get Started steps?

 

This will help me to assist further!

tatianak's avatar
tatianak
Explorer | Level 3
9 months ago

Hi Jay,

To be honest, I'm not sure. I had to wipe my laptop to factory settings and when I turned it back on and started the set up, I received a message regarding Dropbox. I tried to set up a new account but the email address I added was already in use (this was the one I opened the new account with and was given 2GB and not 100GB). 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    So, just to check again, this was a new laptop that you restored to factory settings? 

     

    Was there a Dropbox account already associated with the promotional offer prior to the wipe?

    • tatianak's avatar
      tatianak
      Explorer | Level 3
      9 months ago

      Yes, but only 2GB was given. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Does your account follow all the requirements on this page?

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