Why have there been changes to Dropbox Advanced / Business Plus subscriptions?
Dear Dropbox Team,
I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily f...
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I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily f...","body@stringLength":"3267","rawBody":"
Dear Dropbox Team,
\n I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects.
\n Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention:
Subscription History: \n • 2017–2021: €540/year, with unlimited storage included. \n • 2022: Updated to €648/year (+€108/year), still with unlimited storage. \n • 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit: \n 15 TB of paid storage (covering 3 licenses and all add-ons). \n An additional 11 TB valid only until October 31, 2028.
Cost Analysis: \n If we compare these costs with external hard drive solutions: \n • An 8 TB Seagate Barracuda external drive currently costs less than €150. \n • 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600).
\n Over the years, our total Dropbox expenses are as follows: \n • 2017–2023:€4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives). \n • 2017–2028: Projected total €6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives).
\n This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions.
Policy Impact on Loyal Customers: \n We understand that some users have misused unlimited storage plans. \n However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes.
Request for Consideration: \n I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments:
\n • Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs. \n • Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized.
\n I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs.
\n Thank you for your attention and support in resolving this matter. \n I look forward to hearing from your team.
\n I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects.
\n Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention:
Subscription History: \n • 2017–2021: €540/year, with unlimited storage included. \n • 2022: Updated to €648/year (+€108/year), still with unlimited storage. \n • 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit: \n 15 TB of paid storage (covering 3 licenses and all add-ons). \n An additional 11 TB valid only until October 31, 2028.
Cost Analysis: \n If we compare these costs with external hard drive solutions: \n • An 8 TB Seagate Barracuda external drive currently costs less than €150. \n • 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600).
\n Over the years, our total Dropbox expenses are as follows: \n • 2017–2023:€4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives). \n • 2017–2028: Projected total €6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives).
\n This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions.
Policy Impact on Loyal Customers: \n We understand that some users have misused unlimited storage plans. \n However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes.
Request for Consideration: \n I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments:
\n • Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs. \n • Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized.
\n I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs.
\n Thank you for your attention and support in resolving this matter. \n I look forward to hearing from your team.
\n Best regards, \n Leandro Silva
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Why have there been changes to Dropbox Advanced / Business Plus subscriptions?","moderationData":{"__ref":"ModerationData:moderation_data:812743"},"body":"
Hey leandrosilva, while there's no update on this, we've made sure to pass your feedback along to our team.
Hey , while there's no update on this, we've made sure to pass your feedback along to our team.
\n
Thanks for sharing!
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Dropbox Staff
