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Forum Discussion

Laxman117 's avatar
Laxman117
Explorer | Level 3
2 years ago

Will I get a refund?

I asked for a refund via the chatbot, because I only wanted to use the trial. Does anyone know if this actually works. She said I would be issued a full refund in 3-5 days.

Thanks

cancellations
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi @Laxman117 , thanks for messaging the Community.

     

    If you were advised that you'd get a refund, then it should've been processed in our system.

     

    Could you try checking this page to see if the refund is visible on your account?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @Laxman117 , thanks for messaging the Community.

     

    If you were advised that you'd get a refund, then it should've been processed in our system.

     

    Could you try checking this page to see if the refund is visible on your account?

     

    This will help me to assist further!

    • Laxman117 's avatar
      Laxman117
      Explorer | Level 3
      2 years ago
      Yes, I see it there. It’s also shown in my bank account that the refund is pending. Thanks!
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to have helped out!

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