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Forum Discussion

onb's avatar
onb
New member | Level 2
6 years ago

Will I receive a refund when cancelling my subscription part way through the billing cycle?

If I pay the yearly fee on a one-time basis and find I need to cancel 6 months later, is the balance refunded?
cancellations
Plans
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there onb,
     
    If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date. 
     
    Let me know if you have any other questions - Cheers!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey there onb,
 
If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date. 
 
Let me know if you have any other questions - Cheers!
Cope's avatar
Cope
New member | Level 2
5 years ago

Daphne,

 

"Cheers" is not the correct response to telling someone they can't get a refund for an annual charge.  Dropbox is ripping people off.  I will be complaining as loudly and as often as I can.  I want to cancel my Professional subscription and the annual charge taken off my credit card.  My account was connected to the wrong email address (an old defunct address) and I can't get to the account any way.  This is a ripoff.

  • anonymous14545983274502's avatar
    anonymous14545983274502
    Helpful | Level 5
    5 years ago

    I agree that this is quite scandalous. I have not come across any subscription where when you cancel and do not want to use the service any more you do not get a pro-rated refund.

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