Forum Discussion

Aaron98's avatar
Aaron98
New member | Level 2
8 months ago

"You are not allowed to make this purchase" when upgrading from Essentials to Business

I've ran out of space on my Essentials account (4TB, I bought 1TB extra) and would like to get more storage space. I figured that if I switch to business account I'll get 9TB of space, which is worth...
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Hi Aaron98 

You should be able to upgrade regardless of how many team members you have. 

However, you can only do it if your current plan is done via the website and not an App store or mobile. Could that be it?

  • Aaron98's avatar
    Aaron98
    New member | Level 2
    8 months ago

    Yes, it is done through the website, and I'm trying to upgrade also using the website

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago
      Aaron98 wrote:

      Yes, it is done through the website, and I'm trying to upgrade also using the website

      I'm thinking out loud here so could be wrong but I wonder if the issue is your add on of the 1TB extra space - sometimes Dropbox blocks you from upgrading if you'd be 'worse off' in its eyes if you couldnt take something with you to the new plan. 

       

      I'd suggest contacting support tomorrow when they are open and see what they say/suggest 🙂

      • Aaron98's avatar
        Aaron98
        New member | Level 2
        8 months ago

        Oh, this actually makes sense... Ok, I'll get in touch with them then

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