Your plan and billing information are managed externally

Hi Mark,

thank you for your answer.

My plus plan, wich i've paid for the last 8 years expired two days ago.

Before letting it expires, I made some research and I found some users reporting this issue.

So I contacted two times (!) dropbox via chat and I was assured I'd be able to re-upgrade next day.

I've received a mail wich says that I probably will be downgraded next month and is a lot of time!

Luckily I backupped everything, maybe It's time to migrate to a better managed platform. I think It's incredible that customer support cannot answer correctly to this problem, not to mention the fact that the problem shoud be solved somehow!

I don't want to be rude, but truth is truth, this is my last chat support, enjoy:

( 09:34:52 ) Andrea: Once you cancel your Plus subscription on iTunes, as you mentioned on the renewal date your account will downgrade to a free Basic account.
( 09:35:09 ) Andrea: Please note that no files will be deleted; however, if you are using more storage space than allowed on a Basic plan, file syncing will be paused until you choose to upgrade.
( 09:35:37 ) Andrea: Then you can upgrade your account to the Family subscription from your Plan tab.
( 09:35:53 ) Andrea: Or I could also send you the plan pages.
( 09:37:09 ) Visitor: So if my current plan expire on 17, shall I be able on 18 to make the new subscription?
( 09:37:38 ) Visitor: I don't want to be locked out with syncing
( 09:38:07 ) Andrea: Yes, exactly, your account on the renewal date will be downgraded and you can immediately upgrade your account.