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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
1) I'd ll like to change registered e-mail but I can't access the e-mail. The reason is that the e-mail which was provided from my provider was canceled.
2) I forgot password for dropbox account. If I change the password, I have to access the e-mail.
I'd like to know how to change the e-mail and the password.
Best Regard
I cannot remember the passoword to open my dropbox. I tried resetting my password but quickly realized the email associated with my dropbox account was cancelled. How do I access my dropbox account without access to my previous email?
- Daphne
Dropbox Staff
I'm sorry to hear about that jacbcarter.
As you have a query close to the OP here, I've moved your post to this thread.
Please check out this thread and give me a shout if you have any questions - thanks!
I had an old drop box account with an email that is no longer active. I have tried logging in but it doesn't accept my old password and I can't send a reset my password email because I can't access the email. Is there a way to access the files?
- Daphne
Hey heather822, thanks for posting.
Since you have a similar issue to the OP here, please check out Walter's post above for some more info.
I'll be just a post away if you have any questions!
hi,
I can still access my dropbox.. but i forgot my password.. the email address in use is no longer accessible. How can i change my password? TIA!
I need help! Please!
I cant enter my account. I tried ever password i can think of and still cant enter. When i try to recover my password they send me an code with 6 digits, the problem its the email i had for that account has been closed. Now i cant enterm either my email anda dropbox account. I need help! I had pics of my family vacations, sons, job stuff.
HELP!
- Daphne
Hey trafa, I'm sorry to hear you're having trouble with this!
I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.
Let me know if you have any questions!
Hello Daphne,
Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born!
Hi Andrew1983,
Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way. :wink:
Good luck.
- Walter
Hi Andrew1983; welcome to the Community!
Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access.
That said, you could check if you email service provider offers a way to recover the email address you used to tackle this obstacle or else, assuming you're still logged into the account in question, download and transfer your files to a computer (or even a new Dropbox account).
I know it's not much, but I sure hope this information helps.
Please keep me posted!
- I can't log in to other devices (or into the browser) since my password has expired and I don't have access to my email (that's linked to Dropbox) because it's blocked (it's impossible recovery it).
I'm logged in to the Dropbox app on a mobile device.
I have a security code (i hope it serves to confirm anything) and I would like to know if it is possible to send me a password reset link to another email I have.
MT-Tester wrote:
...
In the Support part I already knew that they were not useful (they seems bots).
...Hi MT-Tester,
😁😆They don't seem bots! That's a bot. 😉
MT-Tester wrote:
...
I'm logged in to the Dropbox app on a mobile device.
...That's your chance to regain access to the account. 😉 Use "Connect a computer" feature in settings part of your mobile application. To work, you must have verified your account already! Follow the on screen instructions and you would be able regain access to the account. Once logged in, change your email address (here, click "Edit" next to the current email) to actual one. Now you should be able reset your password. 🙂
Hope this helps.
PS: "Computer" don't have to be a real computer! You can use any device working with supported web browser - including mobile. ✌ For better security, on device which is not your property, use private browsing mode or incognito.
Hello,
I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired.
I can't access my email address linked with dropbox, because it no longer exists.
When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out.
Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password?
This is what I get after logging in:
Thanks.
- Hi Fulgultez,
I am curious to know if Dropbox helped you access your account and how? I am having the same problem as you did and was wondering how your got solved. So far Dropbox support has not been helpful at all with helping me even though I have receipts and proof that I paid for the account!
