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Forum Discussion
Cannot change my email address via Settings
When I want to change my email adress, I need to verify it first.
I receive a pop-up, enter my new email and current one with password.
Note => email adresses are not the same.
When I change my...
Hi Jay,
No, I did not do that? How to do it?
Megan
Dropbox Staff
Dropbox StaffHey RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps?
Hi Megan,
Yes, my email is already verified:
If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.- Megan
Hey RaymondvA, thanks for checking!
Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it?
Hi Megan,
I think that was the case... because I used another email adress now and it worked!I managed to change it. Thanks a lot!
