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Forum Discussion
Can't login on my PocketBook
Hi
I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password.
PB641
YTD908000018002000A4
74:ee:2a:d8:4b:19
Same issue on the Pocketbook Verse Pro (which was released in 2023), very annoying. My pocketbook uses Linux 3.10.65. Can someone help to find a fix please? Thanks for the support
- The thing is, the dropbox app on the pocketbook is pre-installed. It seems to function properly. When opening the app, I am directed to the DropBox website to login but nothing is displayed on the DropBox website. The webpage is totally blank, while I should be able to log in!
Hi,
I can confirm that PocketBook Basic Lux (PB615W) suffers of the very same issue.
I've tried already to factory reset PB to troubleshoot, PB is at the latest firmware available (U615.5.17.999 , Release date: 20171130_151207), I am using Dropbox app available natively.
After navigating to Settings -> Accounts and Synchronization -> Dropbox -> Login -> app goes through 'Authorizing in Dropbox' screen -> after that it displays below screen, with no possibility to enter username or password to continue.
After clicking 'New to Dropbox? Create an account' and waiting for a while it will throw below error:
Tried different Wi-Fi connections as well however outcome is always the same.
Ideally if new firmware could be arranged with PocketBook vendor after fix implemented ? Alternatively to provide us with dropbox.app and to replace it via USB connection or any other suggestion ?
Any help appreciated, thank for your efforts on this.
Cheers
---I contacted Pocketbook in January, they said the problem is connected to changes made by Dropbox in authorization algorithm and that for (my) PocketBook 625 there will be no software updates (since it is an old model, discontinued for 3 years). They recomended using other methods of syncing the data...
I had a problem logging in when syncing with PocketBook 626.
When I try to log into my account (I enter my login and password correctly) and press enter, the circle next to the login button starts to rotate. So it spins for a very long time and nothing happens. As a result, the message "Authorization timed out. Close the browser and try authorization again" appears. The same thing happens on repeat. Latest firmware version.
How can I solve this problem?Were there any changes in the algorithms of the dropbox that are not supported by the pocketbook?
- Jay
Dropbox Staff
Hi BInEl, thanks for bringing this to our attention.
Does this device support any current version of the supported browsers?
This will help me to assist further!
The PocketBook 626 has a Linux 3.0.8 operating system kernel and its own browser.
Previously, everything worked correctly, the problems started recently. perhaps due to a change in the authorization algorithms at the dropbox itself.
is it possible to add backwards compatibility so full devices can work with dropbox?
I have the exact same problem with my PB625. I tried resetting to factory settings, but without any luck. dracen658 by any chance you found the solution?
- Mark
Super User II
Are you using a supported app and the most recent versions of Dropbox and PocketBook software?
