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HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
Solved

Does Dropbox Support exist? My account has been hacked

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
Account Access
Account Settings
Security
  • Nancy's avatar
    Nancy
    4 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Thayne88, sorry to hear about that! 

 

Do you have access to the email address linked to your Dropbox account, or was that hacked too?

 

In regards to the password reset, and provided that you have access to the email linked to the hacked account: have you tried to add the no-reply@dropbox.com to your address book?

 

Let me know more, and we'll take it from there! 

Thayne88's avatar
Thayne88
Explorer | Level 3
3 years ago

I have the original email and access to same (now fixed) which is where we think the hack originated. The Dropbox account was switched to the email noted above. Please help if you can.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Thayne88, how are you today?

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Let me know! 

    • Thayne88's avatar
      Thayne88
      Explorer | Level 3
      3 years ago
      Yes, that would be fine. Do I need to post my email?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No need, Thayne88, I just sent you an email, so make sure to reply back to me, when you have a chance!

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