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aarvizu1's avatar
aarvizu1
New member | Level 2
3 years ago

Email Verification

Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that ...
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  • felirat's avatar
    felirat
    2 years ago

    Hi Megan,

    Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

    Thx again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi aarvizu1, sorry to hear you're having issues with this.

 

Have you tried another browser at all?  Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again?

 

Let me know how you get on. 

felirat's avatar
felirat
New member | Level 2
2 years ago

Hi,

I have the same problem, and I know this is not related to spam, I can actually see the server logs.

Unfortunately, my address was off for a long time (as a result of a simple error). Now if I try sending the verification email, I get nothing, and nothing shows up in the logs either.

Is there an internal blacklist for addresses that have failed in the past?

Anyway, could you solve this problem? I don't want to loose this account.

Thx

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi felirat, I hope you're doing well!
     

    Out of curiosity, have you also tried a different browser to request an email verification? If not, can you try that, and also try a private tab on your browser?

     

    Keep me posted on the results! 

    • felirat's avatar
      felirat
      New member | Level 2
      2 years ago

      Hi Megan,

      Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

      Thx again.

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