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Forum Discussion

Pansygirl's avatar
Pansygirl
Explorer | Level 3
6 months ago

I'm getting a 400 error when trying to switch between my paired accounts on the web.

After getting a new pc I can’t get logged into my personal Dropbox, only business. I get this error. I have tried multiple browsers and incognito but continue to get this error.
Account Settings
dropbox business
Error Messages
Multiple Accounts
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Pansygirl! Welcome to our Community. 

 

Can you send me a screenshot of the error you’re getting? 

 

Also, what steps are you following right before seeing this error? Are you following these steps to switch between your two Dropbox accounts?

 

Let me know.

Pansygirl's avatar
Pansygirl
Explorer | Level 3
6 months ago
 

I go to dropbox (either app or online) and put my email address and password in.  I then get this error.  I've tried private and multiple browsers.  If I select forgot password it sends me link to my email to reset so my account is there but I can't access it.

 

  • Pansygirl's avatar
    Pansygirl
    Explorer | Level 3
    6 months ago

    I have tried resetting my password also but no luck.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Pansygirl, do you have any active devices where your personal account is linked to, by any chance? 

      • Pansygirl's avatar
        Pansygirl
        Explorer | Level 3
        6 months ago
        Unfortunately no. I’m getting stressed I’ll not be able to retrieve photos.

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