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Forum Discussion
I'm getting emails with "Setup required: You haven't set up your folders yet..."
I keep getting the above message. However, my folders have been in place for years. Any idea why I'm getting this and what, if anything, I should do?
Thanks for checking, Rebecca_Skillman! If you keep receiving similar emails in the future, let us know here, and we can investigate this further.
Hi Jay, many thanks for yours. I thought the same thing (in fact I recently closed down my Gmail account, opened in error, now just using the Yahoo one). But the emails are addressed to the same address that I use for Dropbox. If I click on "Continue" in the email from Dropbox I arrive on a page that shows "Home" and the the "All files" tab indicated. No files show. I have to click on "All files" for the folders to appear.
Jay
Dropbox Staff
Dropbox StaffHow often are you receiving these emails?
In fact, now I look back I only had that particular email once. Previously, I had, "We noticed you're not taking advantage of your Dropbox account." So I have the feeling of being slightly hassled - perhaps it's only marketing.
- Nancy
Thanks for checking, Rebecca_Skillman! If you keep receiving similar emails in the future, let us know here, and we can investigate this further.
I came across this discussion when searching about this problem, which is still ongoing. I have been receiving one to three e-mails per month from Dropbox relating to setting up, some of them with the same subject as in the title of this discussion. And, similar to Rebecca's experience, I have been using Dropbox since June 2018 on my current PC and I only ever use the Dropbox Windows app, yet I still get these e-mails. Why is this? I only ever had one Dropbox account. For me, the problem started in January 2021, with the "Setup required" messages starting in January this year.
