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Srgreenwood 's avatar
Srgreenwood
Helpful | Level 5
3 years ago

Incorrect name in Dropbox email

Apologies if this is posted in the wrong place or has already been raised.

 

On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'.

 

This email started with 'Hi fYJ0*****2N'.  My dropbox password was  'fYJ0*****2N' (I've changed this both here and permanently to access my account.

 

Later the same day I received the same email - this time addressed to my name.

 

Is this a data leak? Certainly sending passwords via email isn't great!

Have others received this email or is it just me (note, I've changed my password!)?

PS: I have Dropbox emails sent to a separate email alias (dropbox@....) so am sure it was from them.


See screenshot;

 

  • After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager

    After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.

    • ZK3_'s avatar
      ZK3_
      New member | Level 2
      My children created the Dropbox many years ago and I had hardly used it independently! So I am having problems convincing you that I am the same person as indicated in my email ID
    • ZK3_'s avatar
      ZK3_
      New member | Level 2
      It would be helpful if you could let me know the password used originally by our family of 3, though I have not had the reason to look for it up to now!
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        ZK3_ wrote:
        It would be helpful if you could let me know the password used originally by our family of 3, though I have not had the reason to look for it up to now!

        Dropbox cannot tell you what password you used. They wouldn't have access to it. Any company that's serious about security will store passwords in an encrypted form that's not readable.

         

        If needed, you can reset your password. You'll need to enter the email address that was used on your Dropbox account.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Uzaif Nadeem , are you having some kind of issue related to this thread?

         

        Can you please give us some more details?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    Hey @Srgreenwood, sorry to hear about this! 

    I just sent you an email, in order for us to have a closer look into this. 

    Please reply back to me as soon as possible, and we'll continue working on this. 

    Cheers! 
    • Srgreenwood 's avatar
      Srgreenwood
      Helpful | Level 5

      Hi

       

      No I did not enter my password as my name.

       

      Dropbox sent two emails:

       

      1) Saying Hi 'my password'

      2) Saying Hi 'Steve'

       

      I made no changes to my details in between emails so this error appears to have come from your end.

    • krbalezentis's avatar
      krbalezentis
      New member | Level 2

      My email was compromised therefore do not send any emails to [Removed as per Community Guidelines] cannot even access it as someone actually took it over and it is my name!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi krbalezentis, if your email was compromised, have you contacted your email provider for further assistance on this matter?

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