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Forum Discussion

jonhammer6's avatar
jonhammer6
New member | Level 2
4 years ago

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
  • ItachiROG's avatar
    ItachiROG
    New member | Level 2
    2 years ago

    I redeemed a 12 month storage subscription that came with my new lenovo laptop but only received 6 months.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Happy Monday ItachiROG!

       

      Can I send you an email, in order for us to have a closer look into this? 

       

      Let me know more! 

  • Ourson's avatar
    Ourson
    New member | Level 2
    3 years ago

    Miałem przyznane 100 GB miejsca Dropbox z rzekomej "promocji" Lenovo. Ale nagle mam znowu 2 GB. Złodzieje i oszuści, NIE POLECAM użytkowania Dropbox ani zakupu laptopów Lenovo !!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
    • rishab27's avatar
      rishab27
      Explorer | Level 3
      3 years ago

      Hi 

      Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi rishab27, sorry to hear you're having issues with this.

         

        Would it be OK if we reach out via email to investigate further? 

      • lobowang's avatar
        lobowang
        New member | Level 2
        4 years ago

        Hi, I'm encountering similar issue as jonhammer6. Could anyone here lend assistance? Thanks!

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