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Forum Discussion
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
- In that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
Rich
Super User II
Super User II
Gamby wrote:
since yesterday I'm receiving a message when logging in that my account was deleted and I didn't give such an order, the account and the main administration team members continue to work normally
It sounds like you were a member of a Business team and the team admin has removed you. You should contact your team admin. They should be able to restore your account as long as it was deleted within the last 7 days.
no, on the contrary, I am the team administrator, the account that was deleted was mine, the team member's continues normally
- Megan
Dropbox Staff
Hi Gamby, welcome to our Community!
Could you send me a screenshot (without showing any of your personal info, such as email) of the error message you receive when trying to access your Dropbox account?
Let me know more, and we'll take it from there!
I contacted support and they said that there was a file violation, but I was not notified by email to remove the files, yesterday they deleted my account bunises with more than 200tb of files from my company files that are 10 years old or so, now they say they can't restore, I don't have admin access, otherwise I would copy the files to another team member but I lost full access, any tips?
- Mark
Once an account is removed for breaching terms of service it is not possible to restore them or the data within them: https://help.dropbox.com/accounts-billing/settings-sign-in/disabled-accounts.
[removed per the Community's Guidelines]
this account was made since 2012 i guess.. I was able to access my personal info previously but now when i entered my account info for the sign in logo .. it told me that i had no account and i should create a new one which i did so my folder is empty after the "new account".
