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Forum Discussion
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
Hi,
How do I reopen my account after it got closed? I didn't notice the warnings/ mails (thought they are spam emails) . I didn't use my account for a looong time so that's why it closed, ok. BUT I need those files back. Please, tell me that there is something to do to save those files...!
(I opened new account, but that doesn't bring missing files back..:C )
Susq
I know its been a long time but is there anyway i can get my pics back ive been using another email so didn't see the one about this ty
- Mark
Super User II
No, sorry, once an account is removed for inactivity the files are permanently removed.
- Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address? I have important documents which I must recover.
Looking forward to your reply!- Walter
Dropbox Staff
Hey sekiyika & Idna; thanks for joining our discussion here.
If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.
- It was mainly for family an pictures my kids pictures when they were babies I was gone for awhile an unable to use the account
Hi,
My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!
- My account was deleted, could you please reopen it.
Thanks- Sanchez
Hi Udo2607. Welcome to our community!
As Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support.
Cheers
Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪
[Email address removed by moderator]- Rich
Meegeeq wrote:
Please help, I missed the first emails and now my drop box was deleted. Can you please help?
You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
- This problem same with me.
My Dropbox account was deleted due to inactivity, can I get back my referral space?- Mark
aguskristianto - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it.
Hi, I have the same issue. My account has been deleted as I was inactive for over one year. But, those files are very important to me. How can I get them back?
My Dropbox account [Removed as per Community Guidelines] was deleted by the Dropbox team, how do i return ir back?
- Jay
Hi Khaled Yassin, what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?
