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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

fugu1003's avatar
fugu1003
Helpful | Level 5

I couldn't log in to the original account so I made a new one to ask the community.

 

I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.

 

Hope you guys can help me please

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey fugu1003, sorry to hear you're having issues with this.

 

Have you made sure that you're looking at the correct email address? 

 

If you did, could you try another browser to request the new code email?

 

Let us know of any updates!

  • fugu1003's avatar
    fugu1003
    Helpful | Level 5
    2 years ago

    Thanks for quick reply Walter.

     

    Yes I'm pretty sure I'm looking at the correct account. I'm paying monthly bill for this account.

    I tried multiple times with different browsers(Chrome, Edge, Safari, Dropbox App) and I still don't receive the code.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey fugu1003, in this case, can we send you an email to the address you have here on the Community, so we can investigate this further?

      • fugu1003's avatar
        fugu1003
        Helpful | Level 5
        2 years ago

        Sure @Hannah Please.

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