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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I couldn't log in to the original account so I made a new one to ask the community.
I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.
Hope you guys can help me please
Alexis G.1
Super User
Super UserI'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.
email accepted,
password accepted.
Now the screen says I need to enter the 6 digit code.
I'm not getting the code.
Resend... no luck...
Already opened a ticket, but any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?
BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?
Alexis G.1 Hey I hope we can figure things out.
Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.
- Hannah
Dropbox Staff
No worries, Alexis, in that case, can I email you, so we can sort this out?
- Hannah
Hey Alexis G.1, thanks for reaching out and sorry to see you're having this issue.
If you haven't already, please try the following steps, to see if they help:
- Check the spam/junk folder of the email
- Add no-reply@dropbox.com to the email contacts
- Try to login from a different browser/private browsing window
- Alexis G.1
1- spam folder it's empty.
2- no-reply@dropbox.com it's already in the white/allowed list.
3- I try with Edge, Chrome, Firefox, same results.
4- I try private browsing. I never received the code
The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.
