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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C
Jay
Dropbox Staff
Dropbox StaffHi Arcanita, thanks for bringing this to our attention.
Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident?
This will help me to assist further!
Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why
- Nancy
Hey Arcanita!
Have you logged any tickets about this with our support team? If yes, please send us your ticket number here.
Otherwise, we can open a ticket for you instead and send it to this email address.
