You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

mortenlk's avatar
mortenlk
Explorer | Level 3
2 years ago

I have tried for several days now, I do not receive a 6-digit code? And it's completely impossible to get support / customer service when I can't log in. I have now created a new free account. Which will be closed as soon as my login problem is solved.

 

What do I do, I don't want to post my account email here - as it's private!!!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, mortenlk, welcome to our Community!

     

    Do you have access to the email address linked to your Dropbox account?

     

    If so, then would it be okay for me to send you an email, in order for us to have a closer look into this?

     

    Let me know more!

    • mortenlk's avatar
      mortenlk
      Explorer | Level 3
      2 years ago

      HI @megan,

       

      Yes i have access.

      Can you help 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey mortenlk, I just sent you an email! 

         

        Reply back to me, and we'll take it from there, cheers!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!