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sstructural1's avatar
sstructural1
Explorer | Level 4
2 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
Desktop
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Valtteri's avatar
Valtteri
Explorer | Level 4

Hi,

 

I have an issue where I can't open or copy files on Dropbox folder. Some files works just fine but other wont open, program says that file is corrupted etc. Also a following popup come from Dropbox: "XXX.file is an online-only- To open it, first move it into your Dropbox folder."

 

I can move out from that folder, but cant move any files in to it. Also trying to copy results an error message.

 

This error just came from nowhere. Last week everything worked just fine.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Valtteri, how are you today?

 

That sounds interesting indeed. Does that happen with all of your online-only files?

 

Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. 

 

Also, are you copying and pasting files, or dragging them within your File Explorer?

 

Let me know more, and we'll take it from there!

  • Valtteri's avatar
    Valtteri
    Explorer | Level 4
    2 years ago

    Hi Megan!

     

    It does not. After some testing it happens all to my files in teams folder. Personal and other shared folders works fine.

     

    Version is: 185.4.6054

     

    Tried to copy/paste and dragging. Results a following error message in File explorer:

     

    Error 0x80070780 File Cannot Be Accesed by the System

     

    Tried to remove and re-install the app. No help.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Valtteri, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

       

      Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team? 

      • Valtteri's avatar
        Valtteri
        Explorer | Level 4
        2 years ago

        Hi Walter ,

         

        Here's is some screenshots about the errors that I got:

         

         

        Unfortunately this is only in Finnish. Error comes when I'll try to move/copy a file in file explorer.

         

        When try to open a file, it always messages that file is corrupted and cannot be opened etc.

         

        Hopefully this can be fixed fast, quit annoying (and slow) to use every files from browser.

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