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Forum Discussion
Problem with Android app switching between accounts
Hi,
I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I ...
Workaround now given below.
We are in the in the process of migrating the account switcher to be on the account tab for all users, and removing the sidebar menu.
However at this point in the migration, when the personal user is active, the switcher is in the account tab. When the business user is active the sidebar will have the switcher.
Our engineers hope to implement a fix for this, which should be rolled out in future app updates. But meanwhile, kindly continue to use the above workaround to switch between accounts.
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, Terry32.
Can you try the steps in this article, to clear the app's cache and see if that helps?
If not, try uninstalling and reinstalling it as well.
Let me know how it goes!
Hi Hannah,
I cleared the cache, but all that did was lose the passcode, so I had to restart device (both reacted the same) to get back in to the dropbox app.
I have previously reinstalled the app and just done that again on both devices but no change, still the same problem.
I notice there is a blue "Upgrade for more space" button on the menu page, i think this may have appeared around the time the issue started but it may just be i noticed it because if the issue.
- Hannah
Thanks for the update, Terry32.
Can you just confirm that the accounts are linked, when you follow these steps on dropbox.com?
Yes Hannah,
When I reinstalled the app I logged in to my personal account on the table and work account on the phone and both automatically loaded both accounts and if i go in to the app settings both accounts are there and I've double checked on the website and both work ok on laptop.
The ▲▼arrows are missing when I open the ≡ menu so I have to go to setting which shows both accounts and then sign out of the personal one which then opens the work one.
- Hannah
Hey Terry32, thanks for getting back to me and happy Monday!
Would you mind sending us a screenshot of how it appears when you're in the Business account (with the arrows) and how it appears when in the individual one?
Just make sure to hide the actual email addresses and any other personal info from the screenshot.
