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fishsword404's avatar
fishsword404
Helpful | Level 6
8 years ago
Solved

Azure SSO login is getting an error message

During login with SSO Azure AD gives me such error: Additional technical information: Correlation ID: fcdcb2a9-784e-410d-8aaa-4e2ae8cc5e72 Timestamp: 2017-06-09 08:58:00Z AA...
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Thanks for reaching out to us on the Dropbox Community on your ADConnector issue. 
 
I’ve located your open support ticket and I’ve made sure that a team member has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 
 
Let me know if you need further help! 
 
Warm regards, 
JaneA
fishsword404's avatar
fishsword404
Helpful | Level 6
8 years ago

Actually Technical Support of DropBox was not able to deal with that issue. But found on microsoft TechNet such article which help me.

 

https://social.msdn.microsoft.com/Forums/en-US/ad4e29c4-7f93-44d0-b2d5-a0a5d10b61f2/issues-with-sso-using-dropbox?forum=WindowsAzureAD

 

Especially i have just add Identifier "Dropbox" in existing field and everything works well now. It's pretty sad that dropbox have no such instructions.

  • dboul01's avatar
    dboul01
    Explorer | Level 4
    8 years ago

    fishsword404 - I'm having the same exact problem. Where did you add the identifier "Dropbox" ?

    • fishsword404's avatar
      fishsword404
      Helpful | Level 6
      8 years ago

       

      it should be here.

       

      [Image removed by @JaneA]

       

       

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey fishsword404, 

         

        Sorry about the edit, though for security reasons I'm unable to allow personal information to be dispayed.

         

        Would you mind re-uploading the screenshot, without any personal info on file? If you experience any difficulties, please let me know! 

         

        Warm regards, 
        JaneA
  • TEGRO's avatar
    TEGRO
    New member | Level 2
    8 years ago

    Thanks fishsword404 - I can confirm missing bit of data in all instructions seems to be simply adding Dropbox in the identifier field on the Single sign-on Azure page: Dropbox for Business - Single sign-on after ticking Show advanced URL settings.

     

    Thank you fishsword404

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey all, 

        
      Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
       
      [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future. ]
       
      Wishing you a great weekend ahead! :robot: :coffee: 
       
       
      [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

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