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Forum Discussion
Solved
Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync...
Hey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.Let me know how this turns out!
Megan
Dropbox Staff
Dropbox StaffHey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.
Let me know how this turns out!
This works to reinstall the app over top of (i.e. erase/overwrite) the dropbox account that's linked to that, but that no longer seems to support the professional and personal accounts (both) that Dropbox encouraged us to create long ago. This does not solve the issue then to allow both of those to be sync'ing, it seems only to serve as a way to overwrite one with the other, then that account must have it's name changed (and sync stopped again) to go back to the first account?
- Rich
Super User II
2TXBoyz wrote:
... that no longer seems to support the professional and personal accounts (both) that Dropbox encouraged us to create long ago.
When you say professional, are you referring to the actual Professional plan, or is it actually a Business team account?
The only way to link two accounts and to sync them both is if one is a Business team account (Standard, Advanced, Business, Business Plus, or Enterprise), and the other is a personal account (Basic, Plus, Family, Professional, or Essentials).
One is my business use account, but it is a free account, not a paid plan (I'll use "business use" as the description to make that more clear). I am not trying to link them. I just to be able to toggle between them, as I could for years after Dropbox specifically encouraged all users to set up personal use account in addition to business use accounts. Then years after many of us did that they seem to have eliminated that ability, which immediately unsync'd my personal account, and that's problematic to not have the files sync for the past couple years. It eliminates the benefit of a cloud file server entirely to me.
- Nancy
Hi from me too, 2TXBoyz. When Rich says “link”, he also means to pair them basically so that they’re both synced at the same time on your computer and you shouldn’t need to log out of one to access the other.
Can you provide more details on what happens exactly if you try to pair your Business and personal accounts? I’d like to see if I can help you more.
