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Forum Discussion
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
Daphne
Dropbox Staff
Dropbox StaffHey there Anas1, I hope you're well today!
To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.
Please just check your inbox when you have a moment and we can take it from there.
Thanks!
Ok
Hi Team
I have a similar issue , my account files from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,
- Daphne
Thanks for joining us here annudawn245!
If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.
The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.
Sorry that I can't be of much help with this, but do let me know if you have any questions.
Thanks!
My Dropbox account was also deleted due to inactivity, can I get back my referral space?
I have the same email for my old Dropbox account as well as my current one. I would just like to get my referral storage back since I worked hard on that. Thank you!
- Walter
Hi jojobaies; thanks for joining our Community and sorry for the late reply.
In your case, you can contact our support team directly and ask if this would be possible.
Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible along with an email address we can reach you.
Let me know if you have any more questions.
I tried 6 months to get into my dropbox account. I emailed dropbox. NO SUPPORT. I need to access my account--now they said it was deactivated--but I am trying to use it. Please help. Thank you. I cannot get any response from dropbox. I had this account for at least 4-6 years.
Daphane, might you ba able to help me? Thank you!
- Daphne
Hi there mitten53, I'm sorry to hear you're having trouble with this!
Since you mentioned that you reached out to the Support team, can you let me know the ticket number (eg. #1234567) that you would have received for this?
Also, can you clarify for me how you were notified that your account was deactivated? Was there a long time period where you didn't access your Dropbox account?
Let me know - thanks!
I reached out to support and they never replied--twice. Now I cannot reach them because they deleted my account. I accessed my account every few months. They said it had been over a year. That is when I reached out--before their deadline to close--but I never heard back. Now, since they deleted my account I cannot email--unless I make a new account.
I am sad.
Denise
I would like to reactivate an account that was closed due to inactivity. I cannot find any way to contact support for this.
- Daphne
I'm afraid that if the account has already been closed lessly, that we wouldn't be able to restore the account to the same state as it was before.
If you'd like to, you could open up a new account with the same email address. However, it will be a brand new account without any associated to the previous account.
Hope this info helps!
My Dropbox account [Removed as per Community Guidelines] was deleted by the Dropbox team, how do i return ir back?
- Jay
Hi Khaled Yassin, what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?
Hi, I have the same issue. My account has been deleted as I was inactive for over one year. But, those files are very important to me. How can I get them back?
- This problem same with me.
My Dropbox account was deleted due to inactivity, can I get back my referral space?- Mark
Super User II
aguskristianto - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it.
