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Two accounts same email
Hi, I am paying a monthly subscription on my Dropbox account linked to my Gmail. However, I am unable to login to the account even after several attempts to reset password. I have now somehow manag...
Mark
Super User II
Super User IIIt isnt possible to have 2 with the same email as each email needs to be unique to Dropbox. HOWEVER Gmail has a quirk of allowing variations of emails (ie. punctuation before the @ sign or using googlemail.com and gmail.com interchangeably). Each of these here are different emails BUT would be one to Gmail.
Have you ran a search of your emails to look for Dropbox emails to work out what account is used?
Thanks a lot for sharing the information. How do I check? The payment receipt that I currently receive for my monthly subscription is for an account completely simular to my current login without any files, which I would not believe to be possible either.
The account in the payment receipt is the login information or could it be a different e-mail?
Thanks again
The account in the payment receipt is the login information or could it be a different e-mail?
Thanks again
- Jay
Dropbox Staff
Hi Lisa281, did you upgrade originally via the site or the mobile app?
Have you tried using the card lookup tool to locate that account on our system?
