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Lisa281's avatar
Lisa281
New member | Level 2
2 years ago

Two accounts same email

Hi, I am paying a monthly subscription on my Dropbox account linked to my Gmail. However, I am unable to login to the account even after several attempts to reset password. I have now somehow manag...
Account Access
Billing
Multiple Accounts
Lisa281's avatar
Lisa281
New member | Level 2
2 years ago
Thanks a lot for sharing the information. How do I check? The payment receipt that I currently receive for my monthly subscription is for an account completely simular to my current login without any files, which I would not believe to be possible either.
The account in the payment receipt is the login information or could it be a different e-mail?
Thanks again
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Lisa281, did you upgrade originally via the site or the mobile app?

 

Have you tried using the card lookup tool to locate that account on our system?

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