You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Access to Account
Hi I don't know if I have selected the right location, so I apologise. I'm struggling to access my Dropbox account. I created a basic account on an email address that is no longer in use. I n...
- Hi again Jay,
Update from Microsoft: “Unfortunately, once an account is closed, there is no way to recover it by any means at any point in time. Microsoft keeps a list of all email addresses created, even the deleted ones. Hence the error that the email is already 'in use'.”.
I’ll learn now to ensure I create an account with password rather than rely on the phones passcode. As well as get physical copies printed.
At least I know that no one else will have access and assumption that Dropbox will eventually close the account linked to my email address and delete the photos from wherever stored.
Not the answers I was looking for and have to accept these are now lost in time, but I thank you for getting back to me and prompt assistance.
All the best,
Craig
Jay
Dropbox Staff
Dropbox StaffIf the support team have advised that there isn't anything else that can be done, then that would be the final answer, unfortunately.
Aside from you somehow getting Microsoft to recreate that email address, there aren't any further steps that Dropbox can assist with, sadly.
Hi again Jay,
Update from Microsoft: “Unfortunately, once an account is closed, there is no way to recover it by any means at any point in time. Microsoft keeps a list of all email addresses created, even the deleted ones. Hence the error that the email is already 'in use'.”.
I’ll learn now to ensure I create an account with password rather than rely on the phones passcode. As well as get physical copies printed.
At least I know that no one else will have access and assumption that Dropbox will eventually close the account linked to my email address and delete the photos from wherever stored.
Not the answers I was looking for and have to accept these are now lost in time, but I thank you for getting back to me and prompt assistance.
All the best,
Craig
Update from Microsoft: “Unfortunately, once an account is closed, there is no way to recover it by any means at any point in time. Microsoft keeps a list of all email addresses created, even the deleted ones. Hence the error that the email is already 'in use'.”.
I’ll learn now to ensure I create an account with password rather than rely on the phones passcode. As well as get physical copies printed.
At least I know that no one else will have access and assumption that Dropbox will eventually close the account linked to my email address and delete the photos from wherever stored.
Not the answers I was looking for and have to accept these are now lost in time, but I thank you for getting back to me and prompt assistance.
All the best,
Craig
