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Forum Discussion

DC1020's avatar
DC1020
New member | Level 2
7 months ago

Account Deleted Without Valid Reason

When I try to login, it goes to a create new account page. The account I’m trying to log in to was a paid account and had many files for many years. I’ve been back and forth with Dropbox support and i...
Account Access
Dropbox Plus
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi DC1020, thanks for bringing this to our attention.

 

Unfortunately, if the support team were unable to assist further to reactivate the account, then we wouldn't be able to provide a different response.

 

Regarding your suggestion, if you were a member of a Dropbox Business team, and the team admin deleted your account, then it would also be unrecoverable after 7 days of the deletion. It is possible that the team might still have a copy of your files if you were to contact them directly.

 

I'm sorry I can't be more helpful on this matter.

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