We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

eandre68's avatar
eandre68
New member | Level 2
2 years ago

Account has been deleted?

Hello,    I had an account that I used on a - not so often - basis but I would go in and get what I need and get out.   The problem is today I needed to go in and Dropbox says my email is not...
Account Access
Account Settings
Security
  • eandre68's avatar
    eandre68
    2 years ago

    Hello Walter! Thank you for jumping in!

     

    I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine! 

     

    Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!

     

    André

     

nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
7 months ago

My account is deleted due to inactivity of acount but last time i was login on May 19, 2023 at 3:51 pm (IST). Now i am trying to login with my email id it shows create account and i am created with same email. but my files is lost. Please let me how to restore it. I am shared Screenshot of last login email also. Screenshot: [Removed as per Community Guidelines]

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!