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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
New update of dropbox is very bad because in login dropbox required email security 6-digit code. But my email is inactive in longer time I don't receive code I have only email or password
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
Walter
Dropbox Staff
Dropbox StaffHey Amitkumar1, I can see that my colleague Megan has already sent you an email to the email address that's connected to your profile here, on our Community about this issue.
Have you had the chance to check it out by the way? If you can't find it in your inbox, you can also check your email's spam/junk folder to see if it ended up there somehow.
