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dtivel's avatar
dtivel
Explorer | Level 4
2 years ago

Admin Console Questions

In Admin Console, under Members, I see "People with your team's email domain" and "People your team works with".  Both of these areas show lists of people who are either no longer with my company or we no longer work with them.  I can't seem to figure out what is causing users to show up in these areas.  How do I track this down and remove these users so that they no longer show up.

 

Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to our Community, dtivel!

     

    Are the users you mention members on your Business team? 

     

    If yes, then you can delete them with these steps or convert their Dropbox accounts to personal ones by following these steps.

     

    Let me know if you need further help, though.

    • dtivel's avatar
      dtivel
      Explorer | Level 4

      The user are on an Advanced Business account.

       

      In Members area, I have one user showing up "Review 1 person that is using your team’s email domain".  I click Review, and it shows an old member's email, asking me if I would like to invite this user.  I don't even want this user to show up. 

       

      The user has been gone from my organization for years.  She doesn't show up in members, deleted members, or suspended members.  What is the DropBox process that keeps this member showing up under "Review 1 person that is using your team’s email domain"?

       

      Thank you,
      Dennis

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi dtivel, when you visit this page, do you see any added domains for your Business team? 

         

        What about account capture? Is it enabled for you? 

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