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Forum Discussion
Can’t access old Dropbox account, no access to old email, not sure of username.
Hi, I’m looking for help from Dropbox, but can’t seem to find a way of engaging directly with them. I have a current Dropbox account, which is working fine. However, I had a previous account under ...
Hi Gee5, thanks for bringing this to our attention.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
I have the same issue lost all my photos and pics of honeymoon and travels how can I access surely there must be a solution.
- Nancy
Dropbox Staff
Sorry to hear this, Garethluyt1. Have you tried contacting our support team already about this? If yes, can I get your ticket number please?
- Yes they are unable to help as I am unable to access the email address that my Dropbox account is linked too
