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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)? 

 

If yes, please double check whether the 6-digit code has been sent as a notification there. 

 

Let me know what you find.

Mizael Cantu's avatar
Mizael Cantu
Explorer | Level 4
2 years ago
Hi there.
I don't.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Mizael Cantu, sorry to hear about this.

     

    Can we send you an email, to look into this internally?

    • Mizael Cantu's avatar
      Mizael Cantu
      Explorer | Level 4
      2 years ago
      Yes, sure
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Mizael Cantu, I just sent you an email, I'll see you there!

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