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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MaryD1's avatar
MaryD1
New member | Level 2

Hi

 

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

 

Any advice?

 

Thanks

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
MaryD1 wrote:

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

  • tkgrysei8's avatar
    tkgrysei8
    New member | Level 2
    2 years ago

    I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
    I know my password and email.

    • tkgrysei8's avatar
      tkgrysei8
      New member | Level 2
      2 years ago

      I want to recover deleted files.
      But when I log in, I get two-step verification and can't unlock the system.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi tkgrysei8, let's jump right into this!

       

      Just to make sure we're on the same page here, are you referring to our 2FA, or our 6-digit-security code? 

       

      In any case, we can help you as much as possible to access the account, in order to then restore the content there. 

       

      Let me know more!

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