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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
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  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MaryD1's avatar
MaryD1
New member | Level 2

Hi

 

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

 

Any advice?

 

Thanks

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me too, MaryD1!

 

Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

 

If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

 

If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

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