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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

luifefm's avatar
luifefm
New member | Level 2
2 years ago

I can’t log into my Dropbox account because I can’t remember the password and the email associated with that account no longer exists, so I can’t get the code that would allow me to change the password.  Any suggestions?  Thanks.

    • tightpurchaser's avatar
      tightpurchaser
      Explorer | Level 3
      2 years ago

      I just read something about Notifications, which Windows 10 has in the lower right corner of the screen.  Is it correct that Dropbox sends the security code there when trying to login with a deleted email address?

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