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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Team have Been amazing but I need a be support ticket
I have no access to my emails so can not access my 6 digit code
I have no access to my emails so can not access my 6 digit code
- Hannah
Dropbox Staff
Hey Jimi14, sorry to see you're having trouble.
To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request.
Once you have a ticket number, please send it to us here as well.
I hope this helps!
- Hi Hannah I thought this was it
Do you mean as the bot ?- Walter
Hey Jimi14 - sorry to jump in here, but I just wanted to mention that if you follow Hannah's steps to submit this form through an incognito window where you're not logged into any Dropbox account, you should be able to fill all the information surrounding your case and an email address we can currently reach you at.
Once this is done and you get a ticket in your email's inbox, you can share its number with us here so that we can look it up in our system too, if needed.
Keep us posted with any updates!
