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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Walter
Dropbox Staff
Dropbox StaffHi there Himanshu Patil - sorry to hear you're having issues with this.
Are you perhaps able to re-create the email address to regain access to your Dropbox account?
Let us know and we'll take it from there.
Hello Walter
I tried recreating same email address, but was not possible.
Is there any other way?.
I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.
Kindly help.
Himanshu
- Nancy
Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?
If not, please follow these steps to log a ticket with our support team instead:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Send me your ticket number here.
Hello Nancy! Nancy
I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.
I have logged ticket as you instructed Ticket no #22896796.
Kindly help me with this issue.
Himanshu
- Walter
Thanks for the ticket ID Himanshu Patil
I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.
