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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

HAS1's avatar
HAS1
New member | Level 2
2 years ago

I have an old account with Dropbox.  It know the email and old password but that email does not exist anymore to access the 6 digit security number from to enter into the account.  I have tried the suggestions in the help section -that is a colossal waste of time by the way.  Can anyone help me with this?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi HAS1, I've merged you to this thread to keep similar queries together. 

     

    Could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? 

    Please make sure to pick an email to which you can receive and send emails from.

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