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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jimi14's avatar
Jimi14
Explorer | Level 3
I don’t have access to email I used to set up my drop box , so unable to Receive 6 digit code to open drip box
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Jimi14, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link?

Make sure to enter an email to which you can receive and send emails from.

  • Jimi14's avatar
    Jimi14
    Explorer | Level 3
    12 months ago
    So you mean talk to the bot
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi Jimi14, if you have trouble creating a ticket, we can always try opening one on our end for you, just let us know! 

      • Jimi14's avatar
        Jimi14
        Explorer | Level 3
        12 months ago

        Yea please that would be amazing 
        I’m jimi [email removed as per Community Guidelines]

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