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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
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  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about this, 1115shy. 

 

Can I send you an email to the address associated with your Community profile here, to see if there's something we can do?

1115shy's avatar
1115shy
Explorer | Level 3
2 years ago

This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]

 

[personal info removed per the Dropbox Community Guidelines]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey 1115shy, since this is the only way we can communicate, we can send you an email there and then we'll go through the process for the actual account that you need to access. Is that okay?

    • 1115shy's avatar
      1115shy
      Explorer | Level 3
      2 years ago

      Yes that is fine!

    • abueljebain's avatar
      abueljebain
      Explorer | Level 3
      2 years ago

      You want to send me an email to an address that I can not access? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        1115shy, I’ve logged a ticket for you! Please check it, and reply back to me. 

         

        abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.

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