You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

macnutz's avatar
macnutz
New member | Level 2

Hi there, I have created a new account so that I can log into Dropbox to deal with my problem with my Original Dropbox Account that I can no longer get into.

 

I almost always use Dropbox App on my phone which gave me quick and automatic access to my photos on my Dropbox App.   I have had this for several years and it has never been a problem.  However unbeknown to me it never occurred to me that during this time a change in email address would be a problem as it always worked......

 

Until I logged onto Dropbox via the desk computer yesterday.........it wanted me to log in again.......that was all fine, I did this using the old email address and I know my password so all good.  The bad news is the verification code I had no access to this as it was sent to my old email address.  That ISP no longer exists and there is no platform in which to access the email.  I still have the old mail program to see old emails but it stops where the ISP server shut down in 2019.

 

Please can someone help.  I can "log in" but cannot enter the verification code and trying to get in touch with Dropbox seems impossible.   I was hoping that by opening a new account as I have here, I could transfer everything across but I still think the verification code is going to stop me!!

 

A huge thanks in advance, fingers crossed

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for posting this here, macnutz! 

 

From what I understand, you’re referring to this one-time security code.

 

If you’re still signed into your Dropbox account on the mobile app, can you please check your notifications? It’s possible you’ll be able to find your one-time code there. 

 

Otherwise, you’ll need to log a ticket with our support team this way and send me your ticket number here afterwards.

 

Let me know how that goes.

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