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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi!
I desperately need help accessing an old account (last accessed 2019). I know the account email and password. When I enter them, I am then advised further authentication is needed - a 6 digit code sent to the email address. The issue is, I can no longer access the email address to access the code (expired postgrad uni email). No other linked devices. It is to access invaluable maternity photos. They were backed up externally but the zip file is now stating corrupted/"empty".
I have emailed the university to try and gain access. I have also contacted the photographer to no avail.
I am so devastated!
Thank you,
Bec
- maher1982
Super User
Hi, sorry to tell you this, but based on my information, Dropbox deletes accounts after 12 months of inactivity. I hope I'm mistaken.
- Rich
Super User II
And even if the account isn't deleted, which it likely is at this point, without access to the email address to receive the one-time security code, you likely wouldn't be able to gain access to the account.
Your only option would be to see if Dropbox Support can help you. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
