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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
maher1982
Super User
Hi, sorry to tell you this, but based on my information, Dropbox deletes accounts after 12 months of inactivity. I hope I'm mistaken.
Rich
8 months agoSuper User II
And even if the account isn't deleted, which it likely is at this point, without access to the email address to receive the one-time security code, you likely wouldn't be able to gain access to the account.
Your only option would be to see if Dropbox Support can help you. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
About Security and Permissions
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