You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Galbagang - sorry to hear about this.

 

Did you try getting in contact with our support team for further assistance as Rich suggested? 

terrychu's avatar
terrychu
New member | Level 2
6 months ago

similar issue here: email account was disabled so I couldn't receive the 6-digit code.  I have the correct account name and password, plz help me login.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    terrychu wrote:

    similar issue here: email account was disabled so I couldn't receive the 6-digit code.  I have the correct account name and password, plz help me login.

    You need to follow the advice already given and attempt to contact support via methods said. Note that it is unlikely you will be able to do so.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!