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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi All,
I am a free account user of Dropbox. Recently, I tried to login to my Dropbox account after 2-3 years and it sent me a code to login to my email address (may be because I have 2FA authentication enabled). Unfortunately, I have no access to that email address and that email address was also not accepting any email. Since, I cannot login to my Dropbox account, I cannot change the email address. I remember the password. I tried option to login and Dropbox showed me a form to fill up. But I could not answer most of the questions as I am logging after so many years. It asked me questions like what item I last uploaded or with whom I last shared any folder. Hence, that form was no help for me.
How can I log in and change my email address?
Please help.
Thanks
GP..
- Rich
Super User II
gp121 wrote:
Recently, I tried to login to my Dropbox account after 2-3 years ...
Keep in mind that accounts that are idle for more than a year are deleted due to inactivity. Your original account likely no longer exists, and in trying to login again Dropbox was likely trying to create a new, empty account.
... it sent me a code to login to my email address (may be because I have 2FA authentication enabled). Unfortunately, I have no access to that email address ... How can I log in and change my email address?That's not the standard 2FA feature. That's Dropbox not recognizing the device you're signing in from and sending a one-time security code to the email address associated with your account.
You can try contacting Support, but without access to the email address you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
